Terms and Conditions

Effective from 29 September 2026. This is a translation; in case of any discrepancy the Czech version prevails.

1. Service provider

These terms and conditions (the “Terms”) govern the relationship between the company:

Gastrotechnika A1, s.r.o.
náměstí Přátelství 1518/2, Hostivař, 102 00 Praha 10
Company ID: 04926838, VAT ID: CZ04926838
C 255817 kept at the Municipal Court in Prague
Premises: Penzion Homér Poděbrady, Hakenova 797/3, 290 01 Poděbrady III
E-mail: rezervace@homerpodebrady.cz
Phone: +420 771 132 044

(the “Provider”) and natural or legal persons who conclude an accommodation contract with the Provider (the “Customer”). The Provider is a VAT payer.

2. Definitions

  • Provider: Gastrotechnika A1, s.r.o., Company ID 04926838, registered office náměstí Přátelství 1518/2, Hostivař, 102 00 Praha 10, operator of Penzion Homér Poděbrady.
  • Customer: a natural or legal person concluding a contract with the Provider.
  • Booking: a binding order of accommodation and related services made via the online booking system or otherwise.
  • Contract: the accommodation contract concluded between the Provider and the Customer on the basis of a booking.
  • Services: accommodation and additional services (e.g. breakfast, massages, gift vouchers) provided by the Provider.

3. Services and prices

The Provider offers accommodation in rooms of various categories at Penzion Homér Poděbrady. Room descriptions, amenities and current prices are available at homerpodebrady.cz, in the booking system or on request.

All prices are in Czech crowns (CZK) or euros (EUR) and are final, including VAT. The local accommodation tax is not included unless stated otherwise and is paid on site according to the Poděbrady town ordinance. The price valid at the time of booking is binding and stated in the booking confirmation.

4. Booking and conclusion of the contract

The Customer may book:

When booking online, the Customer selects the dates, room type, number of guests and any extras, and checks the total price. The booking requires consent to these Terms and acknowledgement of the Privacy Policy.

The contract is concluded when the Provider confirms the booking. The confirmation is sent to the Customer by e-mail.

5. Payment

Services can be paid:

  • in cash at the pension,
  • by card at the pension,
  • by bank transfer against an invoice (mainly for corporate customers),
  • online by card where the booking system allows it.

The Provider may require a deposit; its amount and due date are stated in the booking confirmation. Invoices are payable by the due date stated on them.

6. Accommodation

Check-in is from 14:00, check-out until 10:00. Early arrival or late departure is possible only by prior arrangement and may be charged. The Customer must present a valid ID on arrival; the Provider is legally required to keep a guest register and to report foreign guests to the Foreign Police.

7. Cancellation, refunds and complaints

7.1 Cancellation. The Customer may cancel a booking. Unless the rate conditions in the booking system state otherwise, the following fees apply:

  • more than 3 days before arrival: free of charge, any deposit is refunded in full,
  • 3 days before arrival: 50 % of the total accommodation price,
  • less than 3 days before arrival or no-show: 100 % of the total accommodation price.

Cancellations must be made by e-mail at rezervace@homerpodebrady.cz or by phone at +420 771 132 044. If the Customer ends the stay early, unused nights are not refunded unless agreed otherwise.

7.2 Refunds. Refunds are made by the same method as the original payment within 14 days of receipt of a valid cancellation, unless agreed otherwise.

7.3 Complaints. The Customer may file a complaint about defective services without undue delay, preferably on site, in person, by e-mail at rezervace@homerpodebrady.cz or by phone at +420 771 132 044. The Provider will settle the complaint within 30 days. If justified, the Customer is entitled to a discount, substitute performance or a refund for the defective part of the service.

8. Gift vouchers

Gift vouchers can be redeemed for the Provider’s services within the validity stated on the voucher. Vouchers cannot be exchanged for cash. The stay must be booked in advance quoting the voucher number.

9. Personal data

The Provider processes Customers’ personal data as controller in accordance with Regulation (EU) 2016/679 (GDPR) and Czech Act No. 110/2019 Coll. Details are given in the Privacy Policy.

10. Liability and house rules

The Provider is liable for damage to items brought in by the Customer to the extent set by the Czech Civil Code (Section 2945 et seq.). The Customer is liable for damage caused to the Provider or third parties. The Customer must follow the house rules, fire regulations and staff instructions. Smoking is prohibited throughout the pension. Pets are accepted only by prior arrangement.

11. Out-of-court dispute resolution

A Customer who is a consumer is entitled to out-of-court resolution of consumer disputes by the Czech Trade Inspection Authority (ČOI), ADR department, Štěpánská 15, 120 00 Prague 2, adr.coi.cz, or via the EU online dispute resolution platform ec.europa.eu/consumers/odr. Supervision is carried out by ČOI (www.coi.cz).

12. Final provisions

These Terms are effective from 29 September 2026. The Provider may amend them; the version valid at the time of booking applies. Matters not covered by these Terms are governed by Czech Act No. 89/2012 Coll., the Civil Code, and other Czech law. Disputes will preferably be settled amicably, otherwise by the competent Czech courts.